We don’t offer refunds, but we will make sure you get the service you’re looking for. we will make sure your experience is a good one. When you get you research materials take pictures of any abnormalities or questionable spots that you may see. You have10 days to report and send me pictures so we can figure how best to help you for the next one we send. If it’s our fault we will make it more than right. We know that things happen and life happens. Even if it’s your fault we will work with you to figure how to best get you setup for researching.If you are not sure how to store your culture there is info in the education section under “How to Store your Spores” found up top on tool bar of sporeswaps.com.